Refund policy
Returns & Exchanges
- We accept returns or exchanges for defective or incorrect products that are unused, unwashed, and in original condition with all tags, packaging, and accessories within 15 days of delivery.
- Exchanges depend on stock availability.
Tip: Keep all tags and inner packaging intact. Use a trackable courier for any return.
Non-Returnable Items
Items purchased at promotional or heavily discounted prices (including “sale” items) are not eligible for size or color exchanges or refunds unless the error is on our part.
Important Notes
- Do not send any return before contacting us for authorization.
- We are not responsible for parcels returned without authorization or parcels lost or damaged in transit.
- Online returns cannot be processed in physical stores.
How to Start a Return
- Contact us within 15 days of delivery via email or the return form on our website. Provide your order number, photos (if defective/incorrect), and a short description.
- Our team will reply within 1–3 working days with instructions and a return authorization if eligible.
- After we receive and verify the item, we will process your exchange or store credit within up to 14 working days.
Packaging Guidelines
- Pack items securely to prevent transit damage.
- Do not stick labels or tape directly on branded product boxes or inner packaging.
Shipping Fee Rules
| Reason for Return | Who Pays Shipping |
|---|---|
| Defective or damaged item | Covered by Ohana Baby Shop |
| Incorrect item sent | Covered by Ohana Baby Shop |
| Change of mind / wrong size | Customer pays return shipping |
If an item is deemed not defective after inspection, two-way shipping and redelivery may apply.
Return Address
Ohana Baby Shop — Returns Dept.
G-19, Komersial Radia, Persiaran Arked, Bukit Jelutong
40150 Shah Alam, Selangor, Malaysia
Email: ohanababyshopmy@gmail.com | Phone: +601133247100